Terms of Service for Docya
Last updated: October 14, 2026
1. About these terms
Docya is an appointment book for doctors and other licensed clinicians in the Philippines. By creating an account or using the app you agree to these terms and to our Privacy Policy. If you do not agree, do not use Docya.
2. Who may use Docya
Docya is for licensed doctors and clinicians, such as physicians and dentists licensed by the Professional Regulation Commission, who are at least 18 years old and legally allowed to practise where they work. You are responsible for keeping your sign-in details secret and for everything done with your account.
3. What Docya is, and is not
Docya helps you keep a list of appointments, working hours, reminders and private notes. It is a scheduling tool only. It does not give medical advice, diagnosis or treatment, is not a medical record system, and is not a medical device. Do not rely on it as your only record of a patient's care, and do not use it for emergencies.
4. Patient information
- Patients do not use Docya. You decide what to type about them. Enter only what you are allowed to keep and what you need, such as a name, an optional phone number and short notes.
- You are responsible for having a lawful basis to record that information and for following the privacy, health-data and professional-secrecy laws and rules that apply to you, including the Data Privacy Act of 2012 (Republic Act No. 10173) and requests from patients to see, correct or delete their details. For your patients' details you are the personal information controller; Docya handles them on your behalf.
- Do not enter anything you are not permitted to store outside your own systems.
5. Patient text reminders
- Text reminders are a pilot. They are available only if we switch them on for your account, and we may switch them off at any time.
- You may ask Docya to text a patient only if that patient told you they agree to receive the text, and the number you enter is one they gave you for that purpose. Keep your own record of their agreement.
- Reminders are for appointments only. You must not use them for advertising, promotions or any other message. The text is fixed and you cannot change it.
- Texts go only to Philippine mobile numbers, between 7:00 am and 8:00 pm in your time zone, within daily and monthly limits. Texts can be delayed or fail because of the phone networks, so a reminder is a convenience, not a promise that a patient will be told. You stay responsible for contacting patients when it matters.
- If texts are misused, for example sent to people who did not agree, we may switch them off or suspend your account.
6. Acceptable use
Do not misuse Docya: do not try to access other people's data, disrupt the service, upload unlawful content, create accounts if you are not a licensed clinician, or use the app to harass or mislead anyone. We may suspend or remove accounts that break these terms.
7. Fees
The 30-day pilot is free. Paid plans are not available yet. When they are, prices will be shown in Philippine pesos before you subscribe, and nothing is charged without your agreement. Prices on our website are plans, not offers, and may change.
8. Availability and changes
We work to keep Docya running, but it is provided "as is" and may be unavailable, change or be discontinued. We may update the app and these terms; we will change the date above and, for significant changes, tell you in the app. Continuing to use Docya after a change means you accept it.
9. Your data and ending your account
You can export a copy of your data and permanently delete your account in the app (Profile > Export my data, Profile > Delete account). Deleting removes your profile, working hours, appointments and reminder records. We may end or suspend your access if you break these terms.
10. Responsibility
To the fullest extent the law allows, Docya and its developer are not liable for missed or mistaken appointments, reminders that were late, not sent or not received, lost data, or any indirect or consequential loss arising from use of the app. Nothing in these terms limits liability that cannot be limited by law, and your legal rights as a consumer, where they apply, are not affected.
11. Governing law
These terms are governed by the laws of the Republic of the Philippines, unless your local law gives you the right to rely on its own consumer rules.